The terms support engineer, happiness engineer, support team member and many more all refer to the same thing – someone who is there to help you out with any issues you’re encountering with a product, be it physical or digital. My first introduction to the world of WordPress plugin development came from support. I started working with WordPress as a content writer on a┬ápart time basis, as a freelancer. From there, I joined our┬áplugin support team to handle basic, non-dev related questions. That led to…Continue Reading “Why working as a support engineer made me a better person”